A propane Duty to Warn program for propane dealers is a repeatable process for giving customers safety information and recording what was sent. It connects the reviewed brochure, customer list, mailing date and follow-up file. Propane Safety Pro handles printing and mailing and provides a mailing confirmation. That confirmation documents the mailing; it does not establish that each customer received or read the notice.
Set up the office workflow
- Name an office lead and a backup. Choose the safety brochure and save the approved version.
- Review the customer address list and agree on a mailing date. Give new accounts their own notice process.
- Check the complete print proof and company contact details before approving the mailing.
- Match the mailing confirmation to the final list. Keep the mailing records, returned pieces, address corrections and later attempts together.
These are suggested office steps. Set timing and record retention with counsel and your insurer; this page does not establish a nationwide mailing requirement.
Keep the safety message separate
Use reviewed safety wording rather than sales copy. NFPA's Educational Messages: fuel gas alarm and leak response (section 19.7, PDF) is a safety reference. Have your designated reviewer check the complete customer packet before use.
Questions and answers
Is the program just a letter?
No. Use the letter as the cover. Build a process around the safety brochure, address list and mailing file.
Who should run the office side?
Choose one person who can approve the list and track changes. Name a backup for days off.
Should new accounts wait for the next batch?
Our suggested workflow gives them a notice at service start, then includes them in the next scheduled review.
What does the mailing service handle?
Propane Safety Pro prepares the brochure, envelope and label, then mails the notice and provides a mailing confirmation.
About Bill Stomp
Bill Stomp built Propane Safety Pro. He is a war veteran who ran over 87 propane branch offices across 12 states, and he has helped more than 200 propane companies improve their profits, sales, safety and operations.
Next step
Ready to plan the mailing? Request a Duty to Warn mailing quote with your customer count.
General information, not legal advice.