Name the role that takes after-hours calls. Name a backup. State when and how to pass the call on. Keep contact details current and within reach of staff who need them. Test the office process without a false emergency. The list helps support your emergency steps. It does not replace them.
By Propane Safety Pro · Last updated:
Give the call an owner and a backup
An office checklist can name the duty role and backup. State the approved way to reach them. Show where the current list is kept. Assign someone to update it when staff change. Keep private staff numbers out of public manual samples.
Keep emergency instructions in their proper place
The P&P manual should point to your approved emergency steps. This page covers how to keep the contact process current. It does not coach untrained staff through a gas emergency. Have your safety reviewer check the actual steps.
Connect security escalation where it applies
For a required DOT security plan, see 49 CFR 172.802(b)(2). It covers role or department duties. It also covers telling staff when to put parts of the plan to work. State who handles security concerns next. Keep private response details out of public view.
Sources and scope
Questions and answers
Should we name only one person?
A backup role helps keep calls covered. Decide who owns coverage. State who takes over when the duty person is not available.
How should we check the contact list?
Agree on a routine contact check with the staff involved. Make clear it is not an emergency. Record fixes. Update each approved copy of the list.
Prepare for your review
Check who owns the after-hours roster and backup coverage. Bring any gaps to your manual review.
Review P&P manual scope and request options
General information, not legal advice. Check which rules apply with your regulator and a qualified safety or legal reviewer. You still need training and instructions for your equipment.