Send a checked Spanish notice to customers who read Spanish best; counsel tells you which accounts must get one. Have both the safety lead and a qualified language reviewer check the piece. Check the safety meaning, contact details and version before print. Keep the language choice in the mailing file.
Reviewed Oct 2026
Start with the reader
Ask which language the customer prefers for safety information. NFPA advises tailoring safety messages to the audience, including language and readability. Use that guidance to shape the piece. Ask counsel to settle the legal question.
Have the safety meaning checked
Have a qualified language reviewer and your safety reviewer check the piece. Ask them to check the emergency actions, not just the spelling. Keep the approved file separate from a rough translation.
Make the office process clear
Add language as a list field and give staff a way to flag an unclear choice. Match each sent version to its approval record.
Do not promise that a particular language package is available until the mailing team confirms the actual piece and proof.
Questions and answers
Is Spanish mandatory for every account?
The answer depends on your operation and the people the notice must reach. Counsel can tell you which accounts need it. Ask counsel about your operation and the people your notice must reach.
Should we use an unchecked machine translation?
Have a qualified reviewer check the safety meaning before release. Give the safety lead the final proof too.
Can an account need more than one language?
Ask the account contact about the people using propane there. Have your reviewer decide the right packet.
Which version should we file?
Save the exact approved language version sent, with its date and list entry. Keep earlier versions with earlier batches.
About Bill Stomp
Bill Stomp built Propane Safety Pro. He is a war veteran who ran over 87 propane branch offices across 12 states, and he has helped more than 200 propane companies improve their profits, sales, safety and operations.
Next step
Ask about your Duty to Warn mailing needs. Tell us how many customers need each language and we'll confirm what we can print.
General information, not legal advice.