Send the notice to the people who use propane at each service address, not just the name on the bill. Have counsel review how it should cover tenants, landlords and new accounts. As an office check, compare the billing address with the service address and flag any site where the occupants are not named.
Reviewed Oct 2026
Map the address before making the list
Create separate fields for the account contact, bill-to address and propane service location. Add an occupant contact where your reviewed plan calls for one.
Use that map to ask a focused question: how will the warning reach the people at this site? Do not settle it by assuming the person paying the bill lives there.
Give rental accounts their own review
Flag rentals, empty properties and recent moves for review. Ask counsel who should receive the notice and how you should record the action. Avoid guessing at legal duties between owner and tenant.
Keep changes visible
When the office learns that occupancy has changed, send the entry back through the cleared process. Keep the change date with the account file so the next list review can find it.
Questions and answers
Is the landlord the only person to list?
Have your reviewer answer for that service arrangement. Keep landlord and occupant details distinct while you build the list.
What about a new tenant on an old account?
Flag the change for review even if the account number stays the same. Use your approved new-occupant process.
Should seasonal homes be removed?
Keep them on the draft list for review. Have your recipient-policy owner confirm, and record the reason for any exclusion. Record the reason for any exclusion.
How should office staff handle unclear addresses?
Put unclear addresses on a list and name the person who will check them. Resolve the recipient question before the batch is approved.
About Bill Stomp
Bill Stomp built Propane Safety Pro. He is a war veteran who ran over 87 propane branch offices across 12 states, and he has helped more than 200 propane companies improve their profits, sales, safety and operations.
Next step
Prepare your customer list for a Duty to Warn quote. Send us your service-address count, rentals included, and we'll quote the mailing.
General information, not legal advice.