Sometimes. USPS forwards First-Class Mail for free, but not Marketing Mail unless the sender paid forwarding postage. So keep your own addresses current. Do not make forwarding your plan for a customer who moved.
Reviewed October 17, 2026
Ask which mail class the job uses
USPS says First-Class Mail is forwarded for free. USPS: what mail is forwarded Ask the mailing team which service your batch uses.
Marketing Mail is not forwarded unless the sender has paid forwarding postage. USPS: what mail is not forwarded A customer saying "I filed a change of address" does not settle it for every kind of mailing.
Standard forwarding lasts 12 months, and USPS offers paid extensions. USPS: forwarding period Do not assume a move from years ago is still covered.
A change-of-address order only changes the address at the Post Office. USPS says customers must tell companies and other senders themselves. USPS: notifying senders So your office needs its own address-update process.
Fix the account before the batch closes
We suggest recording the date your office learned of the move and the mailing address you verified. Keep the old service location on file for the person who decides who gets a notice.
Ask whether someone else now uses propane at that property. Give that question to the person who sets your recipient policy. Do not assume a forwarded letter to the old customer reaches the new occupant.
What should we ask the mailing provider?
Ask which postal service the quote includes, how forwarding is handled, and who gets any address information that comes back. Write down who updates your file. Do not tell a customer the notice will follow them until you have checked the actual arrangement.
General information, not legal advice. Talk to your own attorney or insurer about who your company must send a notice to.
Get a Duty to Warn quote and ask which postal service the proposal includes.
About Bill Stomp
Bill Stomp built Propane Safety Pro. He is a war veteran who ran over 87 propane branch offices across 12 states, and he has helped more than 200 propane companies improve their profits, sales, safety and operations.